A: If you were going to stack 2 modern sedans - for example 2 x VE Commodores you need about 3.25 metres. If you have sports cars, you need less. If you have a sedan and a 4WD, you need more... If you have a lower garage, but it’s a double or triple configuration, you can swing the Lift King hoist around after driving on the first vehicle, (because we supply it as standard with a castor kit) - raise that supported vehicle up high enough to only clear the bonnet of your second car - and then park your second vehicle at right angles to it...
Download (above) or request our ‘Required Height Calculator’ which we can email to you so you can work out EXACTLY how much height you need for your particular vehicles/boat or other equipment...
Or, please measure the heights of your cars accurately - and send to us for an answer…
A: Absolutely - both the Lift King 9 and 9XL are rated at 4,000kgs - more than enough for most vehicles out there - however that really isn’t as important as the quality of the construction - once you get over 3,000 kgs it’s a moot point - what really matters is that the hoists are built to last and not flex or deform in any way…
Both models come with Jack Trays - and they accept our Rolling Jacking Beams which run along tracks welded to the inside of the runways - so even though we DO sell to the ‘hobbyist’ market - these hoists are ‘cut above’ the cheaper ‘hobbyist’ hoist out there...
A: Yes, for many of the 4-Post models. We provide Assembly Manuals - as well as unlimited phone support - just call us anytime for advice... If you prefer, we can organise installation for you in the Sydney region - and professional installers are available Australia wide...
On 1 and 2-Post hoists we strongly advise professional installation.
A: Sure, some of our competitor’s hoists are less than we’d be happy to own ourselves... that’s why we don’t sell lower-capacity ‘hobby’ hoists..
Our manufacturers are ISO-9001 (International Quality Controlled and Certified) - so realistically the factories could be located anywhere - Europe, Scandinavia, Australia etc - as the standard is the same - keep in mind many so-called ‘Made in America’ hoists are in fact made in Asia, then ‘assembled’ in order to deliberately mislead the consumer into believing that the units are made locally - we‘re upfront about our product and any shortcomings are quickly addressed - Hero gives feedback from our customers and ourselves to constantly improve the products... and they’re pretty damned good already! For that simple reason we’re more than happy to refer potential customers to happy owners...
A: Definitely NOT – appearances can be VERY deceptive. That’s why we’re happy to provide close-up pictures if requested… how many other manufacturers are so confident? Cheaper lifts use inferior, lighter weight sheet metal and questionable safety systems – and that’s usually reflected in their price...
Safety should be paramount in your decision when purchasing this type of equipment - ask yourself - what’s your life (or the life of a loved-one) worth? And - how much have you invested already in your prized vehicle/s? Is a cheap, flimsy hoist gonna cut it under your pride and joy?
Bottom-Line: We actually encourage potential customers to view our cheaper competitors’ products - because even a quick visual inspection will satisfy you that a lower-capacity, cheaper hoist is false economy - and as we say elsewhere on this website, quality is remembered long after a small difference in price is forgotten...
A: You get the BEST warranty and after-sales service. We know our products, and can advise you accordingly. We’ve been in the hoist industry for over 10 years.
We don’t import cheap, untested hoists from the bottom-dollar supplier - but a product range that is of a superior quality expected by Australian owners.
A: Yes, the Worksafe Design Registration numbers can be provided for each product on our website with the exception of some of the equipment which is only designed for domestic parking purposes and not to be installed in a workplace or for working underneath a vehicle.
A: We accept direct deposit and cheque payments (subject to clearance). Visa or Mastercard are also accepted..
A: Yes, please contact us and we can give you some finance options. Please keep in mind most finance companies have a minimum amount they will consider… so this is an option requested by commercial buyers purchasing multiple hoists and/or garage equipment.
A value of $10,000.00 is generally the minimum amount financed.
A: Yes. However if you have a very uneven, or excessively sloping surface, bolts are provided to fix the units permanently...
Keep in mind that the Lift Kings are safe and stable under normal conditions and given a reasonably level surface - in fact they’re even more stable with a vehicle supported...
Please refer to the installation manual but generally for most vehicle hoists a minimum of 100mm concrete floor depth is required. Base frames are available as an optional extras on some models should your concrete floor not be thick enough.
A: No. However... they comply with many overseas standards (for example European CE) – for your peace of mind...
A: Heavier-duty, quality construction and attention to detail are the main differences. We’d rather sell a slightly more expensive hoist - and keep away from the cheaper ‘hobby’ lifts... some of which have proven to be dangerous and reflect badly on the whole field...
Realistically, over the lifetime of the hoist, it’s a small factor - and we know you’ll be delighted with the quality, performance and flexibility of a Hero AutoHoist - rather than simply satisfied...
We don’t aim to be the ‘biggest’ - we aim to be the best - and if eventually we do become the biggest - it will be through our reputation for quality - not as heavy discounters of ‘ordinary‘ products...
"It's unwise to pay too much, but it's worse to pay too little. When you pay too much, you lose a little money - that is all. When you pay too little, you sometimes lose everything because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot - it can't be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better."
John Ruskin
(1819 - 1900)
A: Yes. For direct delivery a forklift is needed on-site at time of drop-off.
If that’s not convenient, we can send your hoist to the closest depot, so you can collect there. Use a local tilt-tray service, or hire / use your own car trailer.
Or, we can send to a local business which has a forklift capable of extracting a large flatpack from the side of the delivery truck - which has agreed to accept on your behalf…
Yes, most of the items on our website are available immediately. Occasionally we will have items sell out - which means there will be a short wait for our new stock to arrive, generally from 6-8 weeks.
Special made-to-order items such as pit and multi-unit parking car stackers are custom made and therefore are not stocked items.
Shipping time varies, it usually takes from 4 - 9 days depending on where you are located. We can email you a tracking number once your goods have been collected by the freight company.
A: No. Simply lubricate all cables occasionally with Dry Lube and WD-40 /Silicon-Based Spray on the rollers...
We provide detailed instructions and guide you as to how and where to maintain the hoist - we also never assume you know what to do - so please ask any questions you like - the only ‘silly’ question is one you haven‘t asked yet - so if we’ve missed anything here in our FAQ’s please just let us know!
:)
1300 79 5438 • 0413 293 318
19/264-272 Hoxton Park Road Prestons NSW 2170
